Privacy policy

Last updated: April 2026

1. Who We Are

This website is operated by ECOM BURJEON LIMITED, trading as Home&So. When we refer to "we", "us", or "our" in this policy, we mean ECOM BURJEON LIMITED.

Company Registration Number: 15943642
Email: hey@homeandso.com
Registered Address: 381 Alum Rock Road, Birmingham, England B8 3DS, United Kingdom

2. What Information We Collect

When you visit our store or place an order, we may collect the following information:

  • Name, email address, phone number and shipping address
  • Payment information (processed securely — we do not store card details)
  • Order history and purchase details
  • IP address, browser type and device information
  • Browsing behaviour on our website via cookies and tracking tools

When you sign up to our newsletter, we collect your email address.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders
  • Send you order confirmations and shipping updates
  • Respond to your customer service enquiries
  • Send you marketing emails if you have opted in
  • Improve our website and shopping experience
  • Run targeted advertising campaigns on platforms including Facebook, Google and TikTok
  • Detect and prevent fraud

4. Cookies and Tracking

Our website uses cookies and similar tracking technologies to improve your browsing experience and help us understand how visitors use our site.

We use the following tools:

  • Google Analytics — to analyse website traffic and visitor behaviour
  • Facebook Pixel — to measure the effectiveness of our Facebook and Instagram ads
  • Google Ads — to track conversions from our Google advertising campaigns
  • TikTok Pixel — to measure the effectiveness of our TikTok advertising campaigns

You can control cookies through your browser settings. Please note that disabling cookies may affect the functionality of our website.

5. Email Marketing

If you sign up to our newsletter or opt in at checkout, we will send you marketing emails about new products, promotions and updates. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any marketing email. We will never sell your email address to third parties.

6. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties who help us operate our business, including:

  • Shopify — our ecommerce platform
  • Payment processors — to securely process your payment
  • Shipping carriers — to deliver your order
  • Google, Facebook and TikTok — for advertising and analytics purposes
  • Email marketing providers — to send our newsletter

All third parties are required to handle your information securely and in accordance with applicable privacy laws.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including for legal, accounting and reporting requirements. Order information is typically retained for a minimum of 7 years in accordance with legal obligations.

8. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications at any time
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us at hey@homeandso.com.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell your personal information. To make a request, please contact us at hey@homeandso.com.

10. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at hey@homeandso.com.

11. Security

We take reasonable precautions to protect your personal information from loss, misuse and unauthorised access. Our website uses SSL encryption and all payments are processed securely through trusted payment providers.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this policy periodically.

13. Contact Information

Home&So
ECOM BURJEON LIMITED
381 Alum Rock Road
Birmingham, England B8 3DS
United Kingdom

Company Registration Number: 15943642

Email: hey@homeandso.com

Customer Service Hours:
Monday to Friday: 9:00 AM – 6:00 PM (EST)

We aim to respond to all emails within 24 hours (Mon–Fri). Messages received on weekends or public holidays will be answered on the next working day.